TERMS & CONDITIONS
​BOOKINGS
Our sessions are non-refundable but can be transferred if you notify Dialled In Coaching Limited at least 14 days before your booked date. Please note that within seven days of the session or class, bookings are non-transferable. Special cases are always considered, and Dialled In Coaching Limited is committed to providing the best service possible.
In rare instances, courses may be rescheduled by Dialled In Coaching Limited. In such cases, you will have the option to transfer to another course date or receive a full refund from Dialled In Coaching Limited.
EQUIPMENT AND RIDING
Dialled In Coaching Limited not provide food and water during the session. Each rider should carry suitable provisions for their course. Although our courses involve more time on trail sections than pedalling, it's important to stay energized with adequate food and hydration.
Wearing a certified cycling helmet is mandatory for all Dialled In Coaching Limited and rides. Additionally, we strongly recommend additional body armour, including eye-wear, gloves, and knee pads. Given the changeable weather, waterproof clothing is also strongly advised; please prepare for all conditions.
The bike you use for our courses should be in good working order and equipped with bar end plugs. Dialled In Coaching Limited reserves the right to cancel a session without a refund if our representative deems the rider's bike unsafe for use.
NATURE
Mountain biking is an adventurous sport with inherent risks that could lead to personal injury or worse. While Dialled In Coaching Limited prioritieses safe areas and suitable terrain for teaching, you acknowledge that the risk of serious injury is part of mountain biking. You have the option to withdraw from any activity at any point if you feel uncertain.
In case of inclement weather or unsafe ground conditions as determined by our representative, we will offer an alternative date or session to accommodate you. Weather-related decisions will be made as early as possible, potentially on the morning of the course or during a session.
Dialled In Coaching Limited retains the right to halt any session without a refund if our representative deems a rider dangerously unprepared or if the rider has provided inaccurate information about their riding experience, posing a danger to themselves and others.
Due to sudden weather conditions we will endeavour to arrange an alternative date to cover any missed content.
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AND FINALLY
Our goal is to provide top-notch mountain bike coaching and help you have a great time. These terms and conditions are designed to help Dialled In Coaching Limited operate at the highest level.
If you have any questions or concerns, please don't hesitate to reach out to us at Dialledincoaching@outlook.com or call me on 07495 088841.